Yes. If your product is faulty, damaged, or not as described, you are entitled to a replacement, refund, or to cancel the order. We will cover the cost of return postage and refund you by your original payment method.

No. Orders for personalised products cannot be cancelled, changed, or refunded once placed, unless the product is faulty or misdescribed. Please check your design and details carefully before ordering.

Yes. For non-personalised items, you have 14 days from receiving your order to cancel. You must notify us at hi@picsme.co.uk and return the items within 14 days. You are responsible for return postage unless the product is faulty or misdescribed.

Email hi@picsme.co.uk to request a return label. Send the goods back within 14 days (where applicable). Once we receive and inspect the items, your refund will be processed promptly.

Refunds may be reduced if items are returned in a condition that lowers their resale value (e.g., excessive handling). Delivery refunds are capped at the cost of our least expensive delivery option.

Refunds are issued within 14 days of us receiving your returned goods, or proof of posting. Refunds due to faults or cancellations by us are processed as soon as possible.

We may cancel and refund your order if we cannot supply the product (e.g., stock issues, pricing errors, product withdrawal) or if payment is not received when due.

Please email hi@picsme.co.uk. Our business address is ESP Colour Ltd, Millbuck Close, Swindon, Wiltshire, SN2 8XU.